Terms- Upfinished Furniture & Decor LLC

ORDER TIMELINE
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Our company handcrafts all products typically within 5 to 7 business days. However, please refer to the timeframe listed in the product description for the most up to date timeframe.

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Both are handmade but the pre-made is shipment ready while the made-to-order products takes typically 5 to 7 business days to be created for you.

Look for the following image if a product is ready for shipment immediately:

HANDMADE DISCLAIMER
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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new product(s) by:

* Clean with a damp cloth

* Don’t use any harsh cleaning chemicals

* Following the care instructions listed with the specific product

Your product(s) can be damaged if:

* Mounted improperly

* Immersing in water 

* Left out in direct sunlight

* Not following provided assembly instructions

Custom orders

We always love creating new products from scratch.

Please contact us for a quote.

Custom orders can have a lengthier processing time.

Ask us for details.

SHIPPING
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Our company ships through USPS

We happily support and love our international customers.

We ship all International products through USPS

Upfinished Furniture & Decor LLC is not responsible for duty or brokerage fees for international shipping.

These charges come from your country during the importation of your package.

Cost calculations

We do our best to apply fair shipping costs to each order.

* Shipping costs are calculated automatically during checkout.

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 5 to 7 business days to be handmade.

RETURNS
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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:

  • Gift cards

Refunds for Returns

  • If your item is personalized with a name or custom design or custom sized per your provided dimensions, we DO NOT accept returns or exchanges. 
  • Each of our items is created to order- per each customer’s requests so we typically do not honor returns. If a return is honored the customer handles the return shipping & a 20% restocking fee will be assessed. 
  • The original shipping cost is non-refundable. 
  • Be sure to repackage your item carefully to ensure that it arrives back to us in the original condition. Any damage will lower the credit value of the item. 

Return Shipping

To return your product, you should mail your product to:

PO Box 454; Dodge Center, MN 55927.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.