About Us
Welcome to our small business! I am Heather Dupey & Chad is my husband. We are the owners of Upfinished Furniture & Decor! My husband Chad and I wanted to have some side projects we could do together to have more "us" time. Our small business has since grown to our full-time passion! We are constantly evolving with new products and always looking for ways to improve the ones we make. Chad has been a wood craftsman for 25+ years and has an amazing skill set to put a modern twist on the traditional decor we all know and love!
Our passion is traditional decor made with modern craftsmanship.
Our favorite part of our small business is doing what we love and teaching our kids how to run a small business with good ethics, to stand behind what we do and be proud of it!
Contact Us
Have a question, want to order a custom-sized piece or order a larger quantity? Send us a message!
Upfinished Furniture & Decor LLC
16 Mantorville Avenue North, Suite 3; Kasson, Minnesota 55944, United States
Hours
We are currently open by appointment only.
Policies & FAQs
Shipping Policy
What is considered damaged?
Shipping Policy
Free Shipping for orders $35+ applies to the contiguous US.
All orders shipping to Alaska & Hawaii addresses will have additional shipping costs. You may message before placing your order for a quote or be invoiced after your order is placed.
Orders ship USPS unless otherwise stated
A 20% restocking fee is assessed on all returns
We know it is hard to wait for handmade in the world of Amazon Prime and we are excited for you to receive your product. Please keep in mind that each piece is handmade to order and we currently don't stock most products. Lead times vary by product and demand we do our very best to stay on schedule. Please let us know BEFORE purchase if you have a rush.
Return Policy
What is considered damaged?
Shipping Policy
If your item is personalized with a name or custom design or custom sized per your provided dimensions we DO NOT accept returns or exchanges.
Each of our items is created to order- per each customer's requests so we typically do not honor returns. If a return is honored the customer is responsible for the return shipping & a 20% restocking fee will be assessed.
The original shipping cost is non-refundable.
Be sure to repackage your item carefully to ensure that it arrives back to us in the original condition. Any damage will lower the credit value of the item.
What is considered damaged?
What is considered damaged?
Why did my item arrive unassembled?
Each item is lovingly handmade and is not a mass-produced reproduction. While we are extremely detail-oriented in choosing each board to make your piece some imperfections should be expected.
- If your item arrives with dents, separated boards, nails or screws showing this is considered damaged. Please contact us so we can file an insurance claim and make it right for you.
- Wood characteristics such as- knots, veins, sap lines, and color variances in the wood are not considered damage.
- Variations in the stain color are not considered damage
- Final measurements on all wood items (lazy susans, toilet ladders, noodle boards, serving trays, bread boxes, etc.) may vary up to 1/8" as we use the highest quality sourced pine but there can be slight variations in every board. This is not considered damaged.
- With each of our hand-painted pieces, brush strokes may also be visible.
Why did my item arrive unassembled?
Why did my item arrive unassembled?
Why did my item arrive unassembled?
Several of our items ship in two pieces.
This is to help lower the shipping costs and also reduce the likelihood of the item being damaged in transit.
Each item is shipping with easy to follow assembly instructions and hardware attached to the instructions. If you have any assembly questions please don't hesitate to contact us!
Items that ship unassembled are:
* Milk Can Tables
* Keurig Carts
* Toilet Ladder Shelves
* Vintage Sewing Tables
Can I send an item as a gift?
Why did my item arrive unassembled?
Can I send an item as a gift?
Yes, you certainly can!
Simply, put a note on the order that it is a gift and we can include a card for you with a note if you choose.
We will also be sure to not include any type of receipt information.
Insurance & Damaged Packages
Why did my item arrive unassembled?
Can I send an item as a gift?
* We insure all packages to the value of the item.
* If your item arrives damaged please contact us immediately. We will file an insurance claim on your behalf for your order. Please notify us within 7 days of delivery
* We may request photos of the product and packaging so the insurance claim can be processed in a timely manner.
* Please do not discard any shipping materials or the item until the claim has been processed.
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.upfinishedfurniture.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@upfinishedfurniture.com or by mail using the details provided below:
16 Mantorville Ave
Suite 3
Kasson, MN 55944
United States
Copyright © 2020 Upfinished Furniture & Decor LLC - All Rights Reserved.